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FAQs

What should I expect during my first visit?

Our approach to counseling and therapy is very individualized. We listen carefully to you and want to hear about your needs and goals for therapy. Each of our licensed therapists at Associates in Health Psychology may approach some aspects of the first visit differently, but all of us spend the first meeting trying to get to know you and the history of your current concerns. We also request information about other factors in your life, about your personal and family history, as well as information about your strengths and social support.

Our offices are comfortable and private. The information that you share with your therapist will be confidential except under the circumstances where we are required to make a disclosure by law. (Please read our office policies and the HIPPA privacy notice for more information on the legal limits to confidentiality.)

Prior to your first visit, we will also have a number of forms for you to fill out. We are required by law to have the majority of these forms completed prior to our first meeting with you.

When you arrive at either office, you do not need to check in with anyone; just come in. Any forms that need to be completed will be on a clipboard in the waiting area marked with your therapist’s name and the time of your appointment (See New Client Forms for information about completing necessary paperwork). When your therapist is available, he or she will greet you personally in the waiting area. At that time, your therapist will also need to make a copy of your insurance card, if applicable, and your photo ID.

If you are meeting with an AHP therapist for an employment or fitness for duty evaluation or for a limited number of visits specifically related to an infertility procedure or adoption, the first visit will still be centered on getting to know you, but the content of the meeting will be more focused on the purpose for the referral, e.g. employment issues or infertility. Please arrive 10 minutes prior to your appointment and complete the necessary forms which will on a clipboard in the waiting area marked with your therapist’s name and the time of your appointment. Please do not complete the online New Client Forms.

How long does it take to schedule an appointment?

The availability of appointments varies based on the reason for your appointment. Our therapists may be available to schedule an appointment the week you call if you can go to either office (Newark or North Wilmington) and are able to come in during the day. If you have restrictions as to which office you can go to and/or the times that you are available, scheduling an appointment may take longer. You may leave a message for our office staff, or for your therapist, 24 hours a day, 7 days a week at their extension

What is your cancellation policy?

Associates in Health Psychology requires you to cancel at least 24 hours before your scheduled visit to avoid being charged for a missed appointment.  If you are canceling a Monday appointment, please call by Friday so your therapist has time to contact someone who may be waiting for an appointment.  Our telephone voice mail system is available 24 hours a day, 7 days a week, so you may leave a message at any time at your therapist’s extension.